Let's Check it Out
∎ 다음 글의 목적으로 가장 적절한 것은?
Dear Dr. Ayer,
On my staff at present is one of the soundest men. I have ever had. He has just about everything that one hopes for from a house officer; above all, he has a brain. His name is Raymond Adams. He would like to work with you in internal medicine, and I am writing to you much in advance of the usual time for such letters since he would like to know whether you think it would be possible to consider him He will be available for work in December, 2015. It is possible that this time could be shifted a little to fit any requirements which you may make Anything you can tell me in regard to what he should do further will be greatly appreciated.
Sincerely yours,
Frederic M. Hanes Professor of Medicine
*house officer: (병원의) 인턴
① 우수한 인재를 추천하려고
② 근무 부서 변경을 요청하려고
③ 근무 시작 시기를 조정하려고
④ 일자리 소개에 대해 감사하려고
⑤ 전문가에게 의학적 조언을 구하려고
1. 다음 글의 목적으로 가장 적절한 것은?
My daughter, Anna, and I are doing three radio broadcasts a week which go over 260 stations in the United States. I'm wondering if you would be willing to be a guest on one of our programs after I return to the United States around the 13th of this month. I think a program on academic freedom would be very important at this time and I know you feel strongly on this subject. It will be short, about five or six minutes and you can ad-lib if you wish, or I can send someone to see you who will write a script for you and make all the arrangements so you will have to give as little time as possible. If you will send your reply to me at 29 Washington Square West, Philadelphia, PA, I shall appreciate it very much.
*ad-lib: 즉흥적으로 말하다
① 강연 원고 송부를 요청하려고
② 라디오 방송 출연을 부탁하려고
③ 학술회의 참석이 가능한지 문의하려고
④ 프로그램 편성에 대해 조언을 구하려고
⑤ 새로 시작하는 라디오 프로그램을 홍보하려고
2. 다음 글에서 필자가 주장하는 바로 가장 적절한 것은?
One of the prerequisites for anyone applying for a job as a receptionist used to be 'a good telephone manner.' Sadly this is becoming less applicable in the modern world of communications; more and more organizations in the public and the private sector are confronting their callers with a recorded voice that gives them options and instructions to press certain buttons for the services they require. In my view this is not the way any company should deal with its customers and clients, and it has led to the modern phenomenon of 'telephone rage,' because people cannot get the answers and information they require from these recorded voices. This is quite simply unacceptable, and any company that values its customers and wants to conduct its affairs in an efficient and businesslike manner should have a switchboard operator answering calls.
*prerequisite: 필수 조건 **switchboard: (전화)교환대
① 고객 상담원의 전화 예절 교육을 강화해야 한다.
② 전화 교환원의 업무 스트레스 해소책을 강구해야 한다.
③ 고객의 불만을 효과적으로 처리하기 위한 매뉴얼을 구비해야 한다.
④ 고객의 전화에 대해 자동 응답 장치가 아니라 사람이 직접 응대해야 한다.
⑤ 고객의 입장에서 복잡하지 않은 전화 자동 응답 시스템을 구축해야 한다.
|
